Mavimar Yatırım Turizm Ticaret A.Ş’ (hereinafter referred to as "HOTEL") or through the call center (hereinafter referred to as "CUSTOMER") agree to abide by the rules set forth below.

1- The service purchased by the CUSTOMER and the scope of the service are stated in the voucher delivered to him and in the brochure of the hotel.

2- The CUSTOMER accepts that he/she has read the information about the content of the accommodation service in the voucher, brochure, which includes the qualifications of the service he/she has purchased.

3- The CUSTOMER, on behalf of other persons who will participate in the trip with him, accepts these accommodation sales rules and is obliged to provide correct information such as name, surname, TR ID number of these persons, which will enable them to participate in the trip, that the preliminary information and accommodation service provided to him. He accepts that he is obliged and responsible to inform other participants about the scope of the voucher and that the voucher given to him is deemed to have been given to the participants as well. Since any information regarding the service purchased by the CUSTOMER will be provided through the contact information shared at the time of purchase, it is accepted by the CUSTOMER that the HOTEL has no responsibility in the event that this contact information is provided by the CUSTOMER inaccurately/incompletely or not given at all.

4- All responsibility for the baggage and its contents belongs to him; The CUSTOMER accepts that he is obliged to follow up and control the belongings with him, that the HOTEL or its employees have no legal and/or criminal liability for lost, theft or lost items, and that they will not make any claims against the HOTEL and/or HOTEL employees for the reasons stated.

5- The customer is obliged to comply with the laws and customs to which the facility he will stay and the vehicle he will travel are subject to; will comply with the rules declared by the facility, agency and transportation vehicle authorities regarding the service purchased, will not endanger the life and property safety/integrity of third parties, and will be personally and primarily responsible for all material/moral damages that may arise in case the life and property safety/integrity of third parties is endangered. accepts that otherwise the HOTEL will not perform the said service and therefore the CUSTOMER has no right of return.

6- The CUSTOMER agrees that the cost of extra food and beverage, personal expenses and all goods and services out of the scope of the accommodation service purchased will be paid by himself.

7- He/she accepts that he/she will notify the reason of termination in writing to the HOTEL officer and the hotel where he/she is staying, in case he/she terminates the use of the service on the grounds that the service rendered is defective, otherwise he/she will be deemed to have received and used the service.

8- CUSTOMER's fault, unexpected and unavoidable behavior of a third party, force majeure (adverse weather conditions, road obstruction, strike, terror, fog, possibility of war, unpredictable technical issues, etc.), The CUSTOMER will not be entitled to compensation in the event of an unpredictable and unavoidable event, despite all due diligence.

8- CUSTOMER's fault, unexpected and unavoidable behavior of a third party, force majeure (adverse weather conditions, road obstruction, strike, terror, fog, possibility of war, unpredictable technical issues, etc.), The CUSTOMER will not be entitled to compensation in the event of an unpredictable and unavoidable event, despite all due diligence.

9- For transactions made through the call center, at least 35% of the domestic service fee must be paid at the time of registration, and the balance must be paid within 7 working days from the date of sale, and at the time of booking if the check-in date is 7 days or less. If the specified payments are not made within the aforementioned periods, the reservation will be canceled and 35% of the price will be invoiced to the CUSTOMER as compensation for withdrawal. The CUSTOMER, who purchases service through early reservation, is obliged to pay the entire service fee on the reservation date. In transactions made on the website, the entire reservation price must be paid and the cancellation conditions in the reservation information document sent to the Customer are valid.

10- Accommodation sales realized through the hotel's call center are made using the infrastructure of Ets Ersoy Turistik Servisleri A.Ş. Ets Ersoy Turistik Servisleri A.Ş pos systems are used. ETS Ersoy Turistik Servisleri A.Ş. claims that the credit card used by the CUSTOMER to pay the accommodation fee, after the performance of the said service, is used unfairly and unlawfully by unauthorized persons, not due to the fault of ETS Ersoy Turistik Servisleri A.Ş. .Ş., the CUSTOMER will be responsible for the disputed service fee and any damages, together with the legal interest to be accrued from the date of booking.

11- If the HOTEL refuses to provide the service unjustly, the HOTEL returns all payments made by the CUSTOMER to the CUSTOMER within 14 days.

12- The CUSTOMER may transfer the service to a third party who fulfills the conditions, by notifying the service in writing or through a permanent data store up to 7 days before the start of the service. The transferee is responsible for the balance and all costs arising from the transfer together with the transferor.

13- If the CUSTOMER does not notify in writing that he will participate in the service that he missed the beginning of, the HOTEL has the right to cancel all reservations and services made on behalf of the CUSTOMER, after 24 hours. In such cases, no refund will be made to the CUSTOMER. If the CUSTOMER declares that he will participate in the service again within 24 hours from the beginning of the service, he can benefit from the service.

14- Since the contact information such as address, telephone, e-mail shared by the CUSTOMER during the purchasing phase will be used for notifications, the responsibility of not notifying the changes in the contact information belongs to the CUSTOMER.

15- In case the CUSTOMER is a minor; Depending on the accommodation facility rules, the cancellation conditions written in this document will come into effect when such a situation arises, as it may result that he cannot benefit from the service without his parent or legal custody.

16- In case the CUSTOMER notifies that he/she has stopped using the accommodation service he/she has purchased, in writing or via permanent data storage, up to 15 days before the service starts, the entire amount paid, excluding the expenses arising from compulsory taxes, fees and similar legal obligations, shall be refunded to him/her. The CUSTOMER agrees to pay the entire amount paid to the HOTEL, if he/she notifies him/her that he/she has stopped using the accommodation service he/she has purchased, less than 14 days before the service starts, in writing or via permanent data storage. Date change requests made by the CUSTOMER mean abandonment and will be notified in writing by the CUSTOMER, taking into account the above-mentioned periods. The written submission of the CUSTOMER himself or his first-degree relatives' report showing the illnesses/deaths that do not exist at the time of booking, and other documents related to other situations that the CUSTOMER could not foresee despite their best care, before the start of the service, is an exception to this article, and such In such a case, the amount paid will be returned to the CUSTOMER within 14 days without any deduction, excluding the expenses arising from compulsory taxes, fees and similar legal obligations and the documentable and non-refundable fees paid to third parties.

DATA SPEAKER AND DATA PROCESSOR

Data Controller is OTEL (Mavimar Yatırım Turizm Ticaret A.Ş).) and data processor is ETS Ersoy Turistik Servisleri A.Ş. www. etstur.com and https://www.etstur.com/Gizlilik-Politikasi

1- The HOTEL accepts, declares and undertakes that the necessary permissions for the transfer and processing of the personal data it has obtained and to be shared within the scope of the Agreement and the personal data to be obtained by ETSTUR on its behalf have been obtained from the data owners in accordance with the Law no. HOTEL, in its capacity as Data Controller, accepts, declares and undertakes that it will fulfill all kinds of obligations stipulated under the Law No.
2- Provided that ETSTUR has the title of "Data Processor" during the performance of the services included in the contract, ETSTUR accepts to fulfill all responsibilities and obligations under the definition of Data Processor in the Law No. 6698. In any case, ETSTUR cannot be held responsible for the transactions that are under the responsibility of the Data Controller and in the Law No. 6698, and under no circumstances does it hold the title of Data Controller in terms of the personal data transferred to it by the HOTEL and the personal data to be obtained by ETSTUR on its behalf.
3-ETSTUR is not the addressee of any direct or indirect damage, except in cases where personal data is used outside of its purpose due to its own fault, as defined in the Law No. 6698, or if it is unlawfully disclosed to third parties due to its fault.
4-ETSTUR is obliged to take all necessary technical and security measures to ensure the appropriate level of security in order to prevent the unlawful processing of personal data, to prevent unlawful access to personal data and to ensure the preservation of personal data.
5-Parties are authorized to terminate the Agreement immediately, without prejudice to all claims for compensation, as a result of the notification to be received from any official institution within this scope.

USAGE AREAS OF YOUR PERSONAL DATA

Your personal data collected and processed within the scope of the service you purchased, only for the purpose of carrying out the work and when necessary, accompanied by confidentiality agreements;

Making your hotel reservations,
Providing your transportation, if any,
Preparation of hotel check-in procedures,
Maintaining hotel service standards,
Ensuring institutional and administrative management,
It is transferred to OTEL's solution partners and companies in the position of performance assistants or to other OTEL's affiliates